Privacy Policy

At Zivaah, we value and respect your privacy. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website, www.zivaah.com (the "Site"). By using our Site, you agree to the terms of this policy. Please read it carefully to understand how we handle your personal data.

1. Information We Collect

We collect various types of information from you to provide a better shopping experience and improve our services. The information we collect may include:

a. Personal Information

When you register, place an order, or interact with us, we may collect the following personal details:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (credit card information, billing address, etc.)
  • Account details (username, password)

b. Non-Personal Information

We may also collect non-personal information, including:

  • Browser type and version
  • IP address
  • Device information
  • Location data
  • Cookies (Please refer to our Cookies Policy for more details)

2. How We Use Your Information

The information we collect is used for various purposes, including but not limited to:

  • Order Processing: To process and fulfill your orders, including shipping, billing, and customer support.
  • Account Management: To create and manage your account, including order history and preferences.
  • Communication: To send you order updates, promotional offers, newsletters, and other communications with your consent.
  • Improving Services: To enhance your shopping experience, analyze trends, and improve our website's functionality and performance.
  • Security: To detect, prevent, and address fraud or other illegal activities.

3. How We Protect Your Information

We use industry-standard security measures to protect your personal information. This includes encryption technology, secure servers, and firewall protection to safeguard your data. However, no method of data transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third-party service providers to help us operate the Site and deliver our services, including:

  • Payment processors for secure payment transactions
  • Shipping and logistics partners for order delivery
  • Customer service platforms for resolving queries
  • Marketing platforms for email campaigns and promotions (with your consent)

We ensure that these third parties adhere to strict confidentiality and privacy practices. We may also disclose your information if required by law, to enforce our terms of service, or to protect the rights, property, or safety of Zivaah, our users, or others.

5. Cookies and Tracking Technologies

To enhance your experience on our Site, we use cookies and other tracking technologies to collect data about how you interact with our website. Cookies are small text files that are placed on your device to remember preferences, analyze website traffic, and improve your experience.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, please note that some features of the Site may not function properly if cookies are disabled.

For more information, please refer to our Cookies Policy.

6. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by Zivaah. We are not responsible for the content, privacy practices, or security of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.

7. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request corrections to any inaccuracies in your personal data.
  • Deletion: You can request the deletion of your account and personal information, subject to certain legal obligations.
  • Opt-Out: You can unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise any of these rights, please contact us at support@zivaah.com.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. After this period, your information will be securely deleted or anonymized.

9. Children’s Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information.

10. Changes to This Privacy Policy

Zivaah reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to periodically review this policy to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, your personal data, or your privacy rights, please feel free to contact us at:

📧 zivaah.shop@gmail.com
📞 +91 9752682909